Josipa Jutt Ferlan – General Manager at Hilton hotels Zagreb
Josipa Jutt Ferlan is one of Croatian leading hotel managers. She is cluster director of Hilton hotels in Zagreb and CEO of Zagreb City Hotels, which includes three Hilton hotels, the DoubleTree, the new Canopy by Hilton hotel and the Garden Inn, which is expected to open by the end of 2019. Ms Jutt Ferlan is also president of the Association of Hotel Managers in the Croatian Chamber of Economy, and member of the executive board of hotel managers’ section in the Croatian Employers’ Association.
Having started her career in the Kvarner Express tourist agency, Ms Jutt Ferlan moved to the position of sales manager in the Esplanade Hotel. For the next six years, when the Esplanade was part of the Regent hotel chain, she worked for Regent, focussing as sales manager on key markets in the United Kingdom, the Benelux countries, France and Italy.
After her experience at Regent, she worked as sales and marketing manager in the British investment fund Jupiter Adria. From 2009 to 2015 she managed the legendary Palace Hotel in Zagreb, successfully reorganizing and re-positing the hotel as well as selecting a new franchise partnership.
She has attended many specialist training programs such as LOTS and Sales Success as part of Rezidor Business School training; Sales and Marketing Planning at GEA College; and Full Training in Communication Skills at the London School of PR.
Josipa Jutt Ferlan enjoys sharing her experience with students at VERN University, where she is a lecturer in tourist and hotel management departments. She is married and has two children.